A website chat bot or just a chatbot for your website is a software or a tool that answers any of your clients' questions in your absence, helps them to schedule an appointment/ book a service/ get quotes etc. (now this isn't a live chat or a lifeboat with easy if / else logic, the chat bots use natural language processing on your behalf to help you answer their questions in any kind / order)
One of the best ways of communicating with your customer is by answering their customer's questions or queries and get their business. It is one of the easiest and quickest way to gain a new client, retain an existing one and get an experienced customer. The only thing you will be asking your customer is to pay a small one time monthly fee and get unlimited access to chat to you anytime, the rest is automated by the chatbot software.
Website chat bots come with different features, some are free and some are paid. Most chat bots available online have features like emailing customers and clients, scheduling appointments, booking services, sending emails etc. There are also some that offer web hosting or website hosting with the chat bot software. So if you are looking for a low cost and easy to use website chat bot, then this is what you should choose.
Some website chat bots will even allow you to host your website on their system while you chat with them. This is very helpful especially when you don't have the time to maintain and update your site.
A good website chat bot will also provide you with instant responses, a good response rate and an active list of users. You can ask a question and if the response is delayed, you can contact the chat bot and see if they will answer you back. The better the response rate, the more loyal your customer becomes and if your chatbot gives you constant responses, then you have a winner.
Chat Bots will also offer you the ability to respond to any question or query of any kind. So whether it be about booking a reservation, booking a flight, booking a service etc.
Another great advantage of these chat bots is that you will be able to save on your time, since you can answer your customers' queries quickly and efficiently. This will give you a better customer satisfaction and will also help in gaining your customers trust. Trust is one of the most important factors that determine whether your customers will return.
If you are looking for a website chat bot for free, there are many websites which will provide you with free chat bots. However, it is highly recommended that you first test the features of the chat bot to ensure that it meets your requirements.
Website Chat Bot - Why Should You Use One? is not easy at all but by doing a little research and base your decision on the customer testimonials and feedback, you can easily find a quality chat bot for your website. It is better to go for a chat bot which has a lot of options and features than one that has limited ones.